Electronic Health Record Migration

VIVO Health Pharmacy migrated to a new electronic health record and pharmacy operating system, Epic, on November 1, 2025. This is part of a Northwell Health initiative designed to create a more seamless and connected healthcare experience for you. This will enable your pharmacy records to be part of a single, secure health record system, which allows all your Northwell providers and the VIVO team to work together more effectively on your behalf. See FAQs.

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If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency care facility.

Please contact your Vivo Health Pharmacy location if you need to inquire about a prescription or your medication records.

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Patients receiving specialty medications may reach out to Accreditation Commission for Health Care (ACHC) at (855) 937-2242 or Utilization Review Accreditation Commission (URAC) at (202) 216-9010 to file a complaint.

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