Maintenance medications are any medications that you are taking long term, including for chronic conditions.
A Vivo Health Pharmacy representative will contact you prior to your next refill, or you can enroll by completing this form.
The mail order pharmacy is open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. We also have a 24-hour clinical call center to handle medication questions outside of business hours.
Please visit northwell.edu/mynorthwell or download the MyNorthwell App on the Apple App Store or Google Play Store.
Most 30-day supply prescriptions can be filled up to two times at your local pharmacy (effective January 1, 2023).
Standard delivery is USPS for non-refrigerated items, and refrigerated items will be shipped overnight. Orders can be delivered to your home or place of business.
Once your order has been processed, medications on average will be mailed out a week before your next refill is due.
Tracking numbers will be provided via email, as long as you provide your email address.
We accept all major credit and debit cards, as well as your Healthcare Flexible Spending Account card.
Yes, we accept copay cards as well as manufacturer coupon cards. We will also contact you to let you know if one is available for your prescription. Please let us know if you are enrolled in a discount program.
