Electronic Health Record Migration

VIVO Health Pharmacy migrated to a new electronic health record and pharmacy operating system, Epic, on November 1, 2025. This is part of a Northwell Health initiative designed to create a more seamless and connected healthcare experience for you. This will enable your pharmacy records to be part of a single, secure health record system, which allows all your Northwell providers and the VIVO team to work together more effectively on your behalf. See FAQs.

Refill Your Prescriptions

  • Requesting a Refill by Phone

    To request a refill, contact the Vivo Health Pharmacy where you originally filled your prescription. We can arrange for free home delivery and set up a recurring refill.

  • Requesting a Refill Online

    If your prescription is filled through Vivo Health Mail Order Pharmacy, click here to log in and order your refill.

    Questions? Please refer to FAQs.

  • New to Vivo

    We will work with your current pharmacy and provider to ensure a seamless transition. Transfer your prescriptions and get started today.

Let us know how we're doing.

Give feedback

Patients receiving specialty medications may reach out to Accreditation Commission for Health Care (ACHC) at (855) 937-2242 or Utilization Review Accreditation Commission (URAC) at (202) 216-9010 to file a complaint.

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