Electronic Health Record Migration

VIVO Health Pharmacy migrated to a new electronic health record and pharmacy operating system, Epic, on November 1, 2025. This is part of a Northwell Health initiative designed to create a more seamless and connected healthcare experience for you. This will enable your pharmacy records to be part of a single, secure health record system, which allows all your Northwell providers and the VIVO team to work together more effectively on your behalf. See FAQs.

Northwell's Vivo Health Pharmacy

Prescriptions sent straight to your door

Backed by NY’s most chosen health system*, Northwell’s Vivo Health Pharmacy offers convenient home delivery, expert support and more. 

Learn how to fill your prescription with us today.

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A better pharmacy experience—from the health system that’s raising health for all.

To get your prescriptions from Northwell’s Vivo Health Pharmacy, choose one of the steps below. 

  • Transfer your existing prescriptions.

    Call us at (800) 345-8486 and we’ll work with your current pharmacy and provider to ensure a seamless transition.

  • Ask your doctor to send any new prescriptions to us.

    When your doctor asks where you'd like your prescriptions sent, request Northwell’s Vivo Health Pharmacy.

Check with your Pharmacy Benefit Manager to see if Vivo Health Pharmacy is in network. Please note, you are able to choose any pharmacy for discharge and refill prescriptions. Your pharmacy can contact Vivo Pharmacy and request a transfer for further refills.

*Source: January 2024 to September 22, 2024, inpatient and ambulatory surgery SPARCS data.

Patients receiving specialty medications may reach out to Accreditation Commission for Health Care (ACHC) at (855) 937-2242 or Utilization Review Accreditation Commission (URAC) at (202) 216-9010 to file a complaint.

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