Introduction
Northwell Health, Inc. and its subsidiaries and affiliated hospitals, facilities, physicians, providers, ancillary providers and companies (collectively, "Northwell", "we", "us" or "our"), thank you for using the vivorefills.com website and our other websites and mobile applications (each, an "App"). We have created this privacy policy so that you are aware of the ways in which we collect, use and share your information when you access or use our websites and Apps operated by us that link to this privacy policy (collectively, the "Services"). Any information that is Protected Health Information (defined below) is governed by, and will be used and disclosed solely as permitted by our Notice of Privacy Practices. For more information about the privacy of Protected Health Information, please refer to our Notice of Privacy Practices located at https://www.northwell.edu/sites/northwell.edu/files/2019-03/Notice%20of%20privacy%20practices.pdf
What information we collect
When you visit our site and use our Services, we may collect certain pieces of information in order to be better partners in your health and wellness. This information includes: Personal Information, Transaction Information, Location Information and Usage Data.
When you access and use the Services, we may collect the following types of information from you:
- "Personal Information" is information that can be used to identify, contact or locate you. Examples of Personal Information include your name, physical address, email address, telephone number and other information you provide.
- "Transaction Information" is information about the products you purchase, shipping and delivery and any cancelations. When you add a credit card or other payment method to your account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
- "Location Information" is a subset of Personal Information that can be used to locate the device you use to access the Services. Location Information may include: (i) the location of the device derived from GPS or WiFi use; (ii) the IP address of the device or internet service used to access the Services; and (iii) other information made available by a user or others that indicates the current or prior location of the user. If you do not want us to collect Location Information from your device, please disable the location setting(s) on your device or delete our Apps. Please note that disabling the location setting may affect certain features of the Services and the Apps.
- "Usage Data" is information that we automatically collect about your use of the Services and your device. This could include mobile device settings and operating information (such as system and version; screen resolution; services version (e.g., 1.0, 2.0, etc.); and device type, identifiers or capabilities, hardware settings; the date and time of your use of our Services; length of time using the Services; and your location at the time of your visit, down to the city-level. This type of information does not usually, by itself, uniquely identify an individual, and may include your web browser and operating system, device model and manufacturer, and your activity on the Services.
How we collect your information
When you visit our site and use our Services, we may collect certain pieces of information in order to be better partners in your health and wellness. This information includes: Personal Information, Transaction Information, Location Information and Usage Data.
- Create an account or update any account information
- Access or use the Services
- Initiate or complete a transaction for payment
- Contact us with inquiries and comments
- Receive customer support
We may also obtain information about you from other sources, including commercially available sources such as data aggregators, public databases and other third parties. For example, if you are on a third party website and you opt in to receive information from us, that website will forward your contact information to us so we may contact you as requested. We may combine this information with the information we collect from you to help us tailor our communications and improve our Services. In addition, we may supplement the information that we collect from you with information collected at our pharmacy locations, such as information about your prescriptions. Once we combine data from these other sources with your information collected pursuant to this Privacy Policy, we apply this Privacy Policy to the combined data as long as it is combined. We will also apply our Notice of Privacy Practices if the combined data is Protected Health Information.
Data collection technologies
We use certain technologies to collect the data we reference above so that we can customize the content you receive and personalize your online experience. .
We use cookies, pixel tags, log files, and other technologies (collectively, "Data Collection Technologies") to help us provide the Services, tailor our content and enhance your online experience. Our Data Collection Technologies include:
- Cookies. A cookie is a small file that collects and stores information about your equipment, preferences and browsing patterns. We use cookies to analyze traffic, usage patterns, and to tailor our Services to your individual interests. For more information about cookies, visit www.allaboutcookies.org.
- Google Analytics. We use Google Analytics to help us understand how users engage with our Services. Google Analytics uses cookies to track your interactions with our Services, then collects that information and reports it to us, without identifying individual users. This information helps us improve our Services so that we can better serve users like you. Northwell also uses Google AdWords to provide online advertisement delivery and tracking. Northwell may employ tools provided by Google AdWords to support Display Advertising, including Remarketing, Google Display Network Impression Reporting, data collection via advertising cookies and anonymous identifiers, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting. In general, this means that third-party vendors, including Google, may show Northwell ads on sites across the Internet based upon visits to Northwell websites. To implement these tools, Northwell and third-party vendors, including Google, use firstparty cookies and third-party cookies together to inform, optimize, and serve ads based on past visits to Northwell websites. The Google Analytics Privacy Policy and Google AdWords Privacy Policy are available at https://www.google.com/intl/en/policies/privacy.
- Card/account information stored/saved: Bank or credit card information is tokenized with the merchant account associated with the agreement. Bank or credit card information is never stored in the system. These services are provided by Worldpay. For additional information regarding these services, contact Worldpay at Worldpay.com.
How we use your information
We may use the information we collect about you so that we can provide you with better Services, and we may also de-identify your information and aggregate with other users in order to improve our Services overall.
We may use your information in the following ways:
- Provide you the Services and fulfill your requests. We may use your information to register you, administer your account, and provide you the information and services that you request, including information about health care and health-related services and resources.
- Google Analytics. We use Google Analytics to help us understand how users engage with our Services. Google Analytics uses cookies to track your interactions with our Services, then collects that information and reports it to us, without identifying individual users. This information helps us improve our Services so that we can better serve users like you. Northwell also uses Google AdWords to provide online advertisement delivery and tracking. Northwell may employ tools provided by Google AdWords to support Display Advertising, including Remarketing, Google Display Network Impression Reporting, data collection via advertising cookies and anonymous identifiers, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting. In general, this means that third-party vendors, including Google, may show Northwell ads on sites across the Internet based upon visits to Northwell websites. To implement these tools, Northwell and third-party vendors, including Google, use firstparty cookies and third-party cookies together to inform, optimize, and serve ads based on past visits to Northwell websites. The Google Analytics Privacy Policy and Google AdWords Privacy Policy are available at https://www.google.com/intl/en/policies/privacy.
- Communicate with you. We may communicate with you for any issues or missing information, and assist us in other way to care for you. We may send you confirmations, updates, technical notices, security alerts and support and administrative messages.
- Enhance your experience. We use your information to personalize and enhance your experience when you use the Services, such as by tailoring content and advertising and remembering your preferences.
- Improve our Services. Your information helps us improve the content and functionality of our Services. For example, we may use our users’ demographics, interests, and behaviors to create new features and content.
- Monitoring Usage and Activities. Monitor and analyze trends, usage and activities in connection with the Services
- Prevent Illegal Activities. Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Northwell and others.
- Linkage of Data to Improve Experience. Link or combine with information we get from others to help understand your needs and provide you with a better experience.
- Other Purposes. Carry out any other purpose for which the information was collected.
We may link Usage Data to the Personal Information we have collected about you. If we link this Usage Data to your Personal Information, we will treat such linked information as Personal Information in accordance with this Privacy Policy. We may also de-identify your information or aggregate your information with other users of the Services ("Aggregate Information"). This Aggregate Information is not Personal Information, because it cannot be used to identify you, and may be used by us for any lawful purpose.
In addition to those purposes listed above, we may use your information for any other purpose disclosed to you at the time of collection.
How we share your information
We work with other partners to provide certain services to you. We may share your information with them for different reasons, but we will let you know about it at the time we collect the information.
We may share your information for the reason(s) disclosed to you at the time we collect it, with your authorization or consent, as well as in the following ways:
- At Your Direction: We will share your information with third parties if and when you direct us to. For example, if you request that we share your information with manufacturer copay assistance programs to help reduce your out-of-pocket expenses.
- Notice of Privacy Practices: Northwell may also share your Protected Health Information consistent with the Notice of Privacy Practices.
- With our Affiliates, Business Units and Brands: We may share your information internally among our current or future business units, brands, and our affiliates to provide, maintain or improve our Services.
- With Vendors, Consultants and Other Service Providers: We may share your information with our vendors (including third-party hosting providers) who need access to such information in order to carry out work or perform services on our behalf, including but not limited to Worldpay.
- With Business Partners and Parties to Whom We Provide Services. As permitted by law, we may share your information with our business partners, and other third parties for whom we provide services, to provide you with our Services.
- In the Event of a Corporate Transaction: In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may disclose your information to the party or parties of such transaction.
- For Legal Purposes: We will disclose your information when we think it is necessary to investigate or prevent actual or expected fraud, criminal activity, injury or damage to us or others or when otherwise required by law, regulation, subpoena, or court order, or if necessary to protect the rights, property or safety of Northwell or others.
- Third-Party Vendor. We may share Aggregate Information about our users in all legally permissible ways.
Your choices; interest-based content
We want you to be active participants in Vivo Health Pharmacy’s Fill My Refill and would like you to communicate your preferences to us. If you would like to review, or request changes to the Personal Information we have collected about you, please contact us
We encourage you to communicate your preferences to us about how we use your information.
You may review and request changes to the Personal Information we have collected about you by contacting us through the methods included in the Contacting us section below.
We may use third-party service providers to place advertisements on our behalf across the App. These advertising service providers may collect (through the use of Data Collection Technologies) nonidentifiable information about your use of, and interactions with, our Services. In addition to the information about your use of our App, our service providers may also use the information about your use to other websites to target advertisements for products and services available from us. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers, please visit http://www.networkadvertising.org/managing/opt_out.asp. You may manage your third-party advertising preferences by clicking here.
Children’s information
Northwell respects the privacy of all users of our Services, especially children. Our Services are not intended for use by children under 18 years of age, and we do not knowingly collect information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13.
Note to international visitors
The Services are intended for use in the United States of America only. All matters relating to our Services are governed by the laws of the State of New York in the United States of America. If you visit our Services or contact us from outside of the United States of America, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States of America; and (ii) by using our Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States of America in accordance with this Privacy Policy.
How to update or change your information
E-mail vivo.mailorder@northwell.edu or call us at 833-868-8486 to update or make changes to your information.
Links to other sites
Our Services may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave our Services and to review the privacy policies of each and every website that collects personal information as the privacy policy may differ from ours.
How we protect your information
The security of Personal Information is important to us. We use safeguards aimed to protect against unauthorized use, disclosure, alteration or destruction of the Personal Information we collect and maintain. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our Services.
Changes to this privacy policy
We reserve the right to change or replace this privacy policy at any time. Please check back from time to time to ensure that you are aware of any changes or updates to the notice. We will indicate the privacy policy’s effective date at the beginning of this privacy policy. Your continued use of the Services after changes have been posted indicates your consent to the amended terms of the privacy policy. If we make material changes that would impact your use of the Services, we will endeavor to notify you of the changes, such as by posting a notice directly on the Services, by sending an email notification (if you have provided your email address to us), or by any other reasonable method.
Contacting us
If you have any questions or comments about this privacy policy, please contact us at 800-894-3226 or by online at: www.northwell.ethicspoint.com.
