It is important for Northwell, Inc. and its subsidiaries and affiliated hospitals, facilities, physicians, providers, ancillary providers and companies (collectively, “Northwell,” “we,” “us” or “our”) to be able to communicate with you about the services that you receive through Northwell’s VIVOHealth Pharmacy (“VIVOHealth Pharmacy”) and the VIVOHealth Pharmacy mobile application (“VIVOHealth Pharmacy App”). The VIVOHealth Pharmacy App allows you to set your preferences regarding how to receive different types of communications and notifications, as specified in the VIVOHealth Pharmacy App Communication Preferences. Such communications may include prescription notifications and status updates, prescription refill notifications, prescription renewal reminders, prescription fill delay notifications, prescription pickup notifications and reminders, prior authorization notifications and reminders, links to pay, links to create a VIVOHealth Pharmacy App account, important health alerts, payment notifications, account updates (including one-time passcodes and username or password recovery), and information about billing, payment and third-party debt collection for the medical services you receive.
Your agreement to receive emails, phone calls (including to mobile phones), text messages and/or voicemails is not a condition of your ability to obtain healthcare services from us, and you may opt out of receiving such communications at any time.
If you also have a MyNorthwell account, communication preferences you have specified in MyNorthwell may be applied to VIVOHealth Pharmacy App communications. You may opt in and opt out of receiving communications and customize the type of information you receive in your VIVOHealth Pharmacy App Communication Preferences, MyNorthwell Communications Preference Center (if you have a MyNorthwell account), and as otherwise indicated at northwell.edu/textingprograms. You may opt in to receive text messages by texting “START” to the relevant texting program and may opt out of receiving text messages by texting “STOP” (a confirmation message will be sent). You may opt out of receiving certain phone calls and emails by following the applicable opt-out or unsubscribe options provided. An opt-out for one type of communication or texting program will not create an opt-out for other types of communications or texting programs. This allows you to selectively decide what information you would like to receive.
We may send text messages through certain short code texting programs, and the frequency of such messages may vary. Messaging and data rates may apply to text messages, and not all carriers are covered. Text messages sent through texting programs are subject to additional terms and conditions, as explained in more detail at northwell.edu/textingprograms. If you are experiencing issues with a texting program, you can reply with the keyword HELP for more assistance, or you can get help directly at vivo.cs@northwell.edu or by calling (833) 848-6835.
Emails and text messages are not encrypted in transit and may be accessed by others not affiliated with us while in transit or upon receipt. To reduce the chance that your information is seen by the wrong recipient, we suggest you enable the highest security measures on your personal devices (passcodes, strong passwords, two step authentication, etc.).
No mobile information will be sold to third parties for marketing/promotional purposes and no text messaging originator opt-in data and consent information will be sold to third parties for any purpose.
By using the VIVOHealth Pharmacy App, you agree to these Contact Communications Terms & Conditions. If you do not agree, do not use the VIVOHealth Pharmacy App. Your use of the VIVOHealth Pharmacy App is not a condition of your ability to obtain healthcare services from us. For questions or assistance, you can send an email to vivo.cs@northwell.edu or call (833) 848-6835.
